FAQ

Where can I buy Arc'teryx products?

Arc'teryx products are available directly through our website and from specialty outdoor clothing and equipment retailers around the globe – including our own brand stores. Each individual item featured on Arcteryx.com contains a links to find an authorized retailer nearest you, or to locate an Arc'teryx brand store, click here: Find a Store feature.

Where can I buy Arc'teryx products?

Arc'teryx products are available directly through our website and from specialty outdoor clothing and equipment retailers around the globe – including our own brand stores. Each individual item featured on Arcteryx.com contains a links to find an authorized retailer nearest you, or to locate an Arc'teryx brand store, click here: Find a Store feature.

Where can I buy Arc'teryx products?

Arc'teryx products are available directly through our website and from specialty outdoor clothing and equipment retailers around the globe – including our own brand stores. Each individual item featured on Arcteryx.com contains a links to find an authorized retailer nearest you, or to locate an Arc'teryx brand store, click here: Find a Store feature.

Where can I buy Arc'teryx products?

Arc'teryx products are available directly through our website and from specialty outdoor clothing and equipment retailers around the globe – including our own brand stores. Each individual item featured on Arcteryx.com contains a links to find an authorized retailer nearest you, or to locate an Arc'teryx brand store, click here: Find a Store feature.

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cOVid - 19 update

Your health and safety remain our number one priority.


At Arc’teryx we are closely monitoring the evolving situation around COVID-19, as the virus continues to have an impact around the world.


We are following updates and advice from the World Health Organization to stay current on the rapidly developing situation, and we are also observing any new shifts in areas where our trips take place.


We understand that the current health environment is concerning for many, and we extend our deepest sympathies to all of those who have been affected. As the situation continues to evolve, we will continue to follow the guidance of health authorities and the travel advisories of local governments to ensure we take responsible action in protecting your health and safety.

payment and cancellation

What is your cancellation policy?

If you choose to cancel your trip before your trip's departure, the following fees apply:

• 90+ days: deposit cannot be refunded, but becomes a credit for a future trip

• 61-90 days: 75% refund of trip cost*
• 31-60 days: 50% refund of trip cost*
• 1-30 days: 0% refund of trip cost*


* deposit becomes a credit for a future trip.

What happens if I'm sick and have to cancel last minute?

We understand that things happen. For this reason, we highly recommend you purchase trip cancellation insurance. See our cancellation policy for refunds and timing.

Do I have to pay the full amount of the trip on booking, or can a deposit hold my place?

If you are booking the trip more than 90 days in advance, a $500 deposit will be required to hold your place. The balance will be due 90 days out. We'll send you an email reminder when it's time to pay the balance. If you're registering for a trip within 90 days of the start date, the full amount is due at booking.

Are airport transfers included?

Airport transfers are not included. We'll provide you with relevant information on when and were to meet your guide and group.

What kind of additional expenses do I need to consider?

Additional costs to consider:
• Emergency medical insurance (required)
• Trip cancellation insurance and evacuation insurance (optional)
• Flights to and from the nearest airport
• Airport transfers
• Gratuities for guides
• Any additional time before or after the trip that you're planning to stay at the destination
• Souvenirs and purchases of a personal nature

What is a foreign transaction fee?

Some banks or credit card companies charge a Foreign Transaction Fee, also known as an International Service Assessment Fee, for purchases from merchants located outside of the USA. As Arc'teryx is a Canadian company, some banks may apply this fee to charges by Arc'teryx. Other banks use independent third party credit card processing companies that charge this fee. Your financial institution could also be applying a similar cross-border assessment fee.

Trip logistics 

What if a person's skill level isn't strong enough for the itinerary?

We assess each participant's abilities through a questionnaire before their registration is complete. This will ensure that everyone on the trip is able to participate fully and the entire group will get the most out of the experience. If your skills aren't there yet, we suggest looking into Arc'teryx Academies. They're designed to help you improve your abilities, and prepare you for a trip in the future.

What happens if there's bad weather?

We'll always do our best to operate the trip as close to the itinerary as possible. For trips where bad weather is a real possibility, we've factored in a weather day already. If weather becomes severe, we may have to change plans last minute; we have contingency plans for each trip. We will always strive to do as much of the trip activity as possible.

What happens if the scheduled guide isn't able to make the trip?

We have a fantastic network of guides, and you can be assured that any guide will be experienced and certified. If a change is necessary, we will give you as much advance notice as possible.

What happens if someone is injured during the trip?

Our guides are trained for wilderness first aid. They will do whatever is possible to take care of the injury. Should an emergency evacuation be necessary, they will have a means of communication (cell phone, satellite phone or inReach).

If I'm a solo traveler, will I have to share accommodation?

Our trips' prices are based on double occupancy. Depending on the trip, you may be paired with another single participant of the same gender. Some trips might have the possibility to pay an additional singles supplement to secure your own room. Please email trips@arcteryx.com if you'd like to inquire about securing your own room.

Can I join the trip late or leave early?

On most of our trips, this isn't possible. Many are in remote places and access is difficult. Even on trips where it is possible, we discourage participants from planning to arrive late or depart a trip early as it can be disruptive to the rest of the group. No refunds will be given for the time missed.

What kind of transportation is provided as part of the experience?

This depends on the specific trip. It could be a 4x4 SUV getting you to your starting point, a van or even a helicopter.

trip preparation 

Do I need any kind of travel insurance?

Emergency medical insurance, including evacuation coverage is required. Trip cancellation and interruption insurance is strongly recommended. 

Are there age restrictions for any of the trips?

Participants must be 21 and older.

Am I confirmed on the trip once I have paid the deposit?

The next step is to better understand your skills, experience, and goals for this trip. Should you not be confirmed, you will receive a full refund. If confirmed, your deposit is non-refundable. Please review our full terms and conditions

What are the next steps after I book a trip? What kind of information and guidance will I receive?

Once you've reserved your spot on a trip, we'll schedule a phone call between you and a trip guide. To ensure everyone gets the most out of the experience, we need to confirm that every participant has the skill level to meet the expected demands of the trip. After the assessment conversation and registration is complete, you'll receive a wealth of information, including a packing list, itinerary, and additional tidbits on how best to arrive at your destination. We'll make sure you're well prepared to join in on the trip of a lifetime.

Will I need a visa?

Depending on your country of origin and destination, a travel visa might be required. While Arc'teryx is not responsible for arranging visas, we'll do our best to guide you through the process if necessary.

What's the best kind of luggage to take?

This will depend on the trip. Once registered, we'll send you a gear list so you'll know what to bring and can pack accordingly. Backpacking trips need backpacks; we recommend a duffle bag for trail running/climbing trips, but you can bring what works best for you.

Can I rent equipment if necessary?

We do not have a formal equipment rental arrangement. After registration, we will send you a packing list of the items you should bring. If you need help sourcing equipment, please email our coordinator at trips@arcteryx.com and we will see how we can help.

What kind of clothing and gear should I pack?

Each trip will require different gear. Once registered, we will provide you with a packing list of items to bring.

Where can I buy Arc'teryx products?

Arc'teryx products are available directly through our website and from specialty outdoor clothing and equipment retailers around the globe – including our own brand stores. Each individual item featured on Arcteryx.com contains a link to find an authorized retailer nearest you, or to locate an Arc'teryx brand store, click here: Find a Store.

Climate commitment  

What is Carbon Offsetting?

Carbon offsetting is a way to account for the carbon emissions of our trips by funding projects that reduce emissions elsewhere - such as wind and solar farms, methane capture, and reforestation projects. Offsetting is meant to be part of an overall climate strategy - reducing emissions where it’s possible and offsetting those that can’t be immediately avoided (like airplane flights).

Why are we doing carbon offsets?

Our accountability goes beyond delivering great experiences to our customers.


Running our trips contributes to climate change, mostly due to transportation. With the intention to mitigate our impact, we are purchasing enough carbon offsets to compensate for what our trips generate.

Who are we working with?

We are working with South Pole, a company that develops nature-based carbon projects around the world and helps businesses reduce their impacts on climate change. South Pole also supports us in calculating our carbon emissions and sourcing carbon offsets. Ultimately, they can certify our approach in mitigating greenhouses gases (GHG) emissions for our trips.

How are we measuring our carbon footprint?

We quantify anything generating greenhouse gas emissions (fuel, electricity, food, waste…) at each step of our trips. As they generate different types of emissions for their production or usage (carbon dioxide, methane…), we use a common unit that reflects their relative impact on climate change.


This unit is called “carbon dioxide equivalent” (CO2e), and using it makes it easy for us to figure out what aspects of our  trips are contributing the most to climate change. This metric also tells us how many carbon certificates we need to purchase to offset our emissions.

To convert a meal, km traveled, or nights in hotels into an actual amount of CO2e, we use UK’s Defra conversion factors, a reference used internationally and across industries.

What is included and not included in calculations?

When calculating GHG emissions, one must consider a concept known as “scope.” The direct emissions from an organization are known as “scope 1.” Emissions from purchased electricity and energy are “scope 2” and other emissions are considered “scope 3.” 


We chose to offset our emissions from all three scopes, which includes emissions related to transportation, accommodations, meals and waste happening during our trips; as well as transportation of customers and guides to and from the trip’s departure location.  

How do the emissions get offset?

In 2020, we will invest in a wind farm project in India, which produces clean electricity that eliminates the need for coal-fired production. The use of the wind farm diverts CO2e that would have otherwise been produced.


Through the purchase of carbon certificates, we pay for a portion of the project and make a contribution to avoid the release of GHG in the atmosphere.


These certificates are a strong guarantee that our investment is actually funding this project as they can’t be sold twice.

Can I opt out?

On our trips, everyone contributes to having fun, being safe and respecting the places we adventure to. For this reason, contributing to reducing our carbon impact is not optional either. Currently, your offset cost represents less than 1% of the Trip price, our approach is to share the cost among all participants.

Where can I learn more?

There are a variety of sources that you can use to familiarize yourself with carbon offsetting. Below are a couple of links to reputable sites that you can look into.


South Pole the company that we are partnering with to mitigate our carbon footprint.

David Suzuki contains information on what carbon offsets are, why they are important and why some offsetting programs are better than others. This site also outlines the standards and Gold Standard for carbon offsets.


You can also look at the Arc’teryx sustainability page to learn about what we do on different fronts.

Arc'teryx Commitments

Arc'teryx is committing to science based targets. Read more on our blog found here! 


Arc'teryx is in it for the long run. Read more here about our commitments. 

CAN'T FIND WHAT YOU ARE LOOKING FOR?

If you are unable to find the information you are looking for in the customer support centre please contact one of our Customer Service Representatives and we will help answer your questions.

Customer Service Hours:

1-866-458-2473

Americas: 8am-5pm, Mon-Fri PST
Europe: 9am-6pm, Mon-Fri CET

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